FAQ

What does lumepick specialize in?

lumepick sells indoor lighting and a smaller selection of upholstered storage seating. Lighting includes wall sconces, pendants, chandeliers, floor lamps, and portable table lamps. Seating includes round storage ottomans and lift-top benches for living rooms, bedrooms, and entries.

How do I know which product is right for my room?

Read the listing for size, finish, mounting type, and intended use. For a wall or ceiling light, check whether it is a sconce, pendant, or chandelier and whether it needs hardwiring. For a lamp or ottoman, check height and footprint. If a listing is still unclear, email us and we will point you to the details on that product page.

Do your lights require professional installation?

Wall sconces, pendants, and chandeliers connect to household wiring. Requirements differ by fixture and by local code. If you are not comfortable with electrical work, hire a licensed electrician. Floor lamps, portable table lamps, ottomans, and benches do not need hardwiring.

Where do you currently ship?

We ship inside the United States only. Shipping method and cost appear at checkout before you pay.

How long does delivery take?

Paid orders are usually prepared in 1–2 business days. Carrier transit is typically 5–8 business days after the package ships. Combined, most orders arrive in about 6–10 business days. These are estimates and can change with destination, weather, holidays, or carrier delays.

Will I receive tracking information?

When the carrier gives us a tracking number, we send it to the email on the order. Scans can take 24–48 hours to appear after the package is picked up.

What is your return policy?

Eligible items may be returned within 30 days of delivery under our Refund & Return Policy. Read that page before you ship anything back. Contact us first so we can send the correct return steps.

What should I do if my order arrives damaged or incorrect?

Email us promptly with your order number and clear photos of the product, the carton, and the shipping label. Keep the item and packaging until we reply with the next step.

Can I change or cancel an order after placing it?

Write to us as soon as you can. We will try to update or cancel the order before it is packed or handed to the carrier. Once fulfillment has started, a change is not guaranteed. Shipped orders follow the Refund & Return Policy.

How can I contact lumepick?

Email info@lumepick.vip. Include your order number if the question is about an existing purchase.

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM. Saturday and Sunday closed.

LumePick LLC
3048 Bonanza Dr, Lexington, KY 40509
lumepick.vip

Still have a question?

Email info@lumepick.vip and we will respond during business hours.