Refund policy

Refund & Return Policy

Last updated: September 8, 2026
This page describes how LumePick LLC handles returns, items that arrive damaged or wrong, exchanges, cancellations, and refunds for purchases made on lumepick.
30-Day Return Policy
You may ask to send an item back within 30 calendar days of the date it is marked delivered.
A standard return is generally accepted only if the item is:

Still unused and in the condition it was in when it arrived
Not installed, assembled, or changed, except for assembly that was reasonably needed to check for a defect
Returned with every part, accessory, and booklet that originally shipped with it
Packed in the original box when that is reasonably possible
Free of stains, odors, wear, dirt, or other signs of use
In a condition that allows it to be sold again

Include your order number, receipt, or other proof of purchase with the request.
How to Request a Return
Email info@lumepick.vip within 30 days after delivery.
In the message, include:

Your name
Your order number
The item you want to return
Why you are returning it
Photos or video if they help show the condition or the issue

We will review the request and then send return steps and the address to use.
Do not ship a package until you have those instructions. Do not mail returns to 3048 Bonanza Dr, Lexington, KY 40509 unless that address is the one listed in the instructions we send you.
Return Shipping Costs
On a standard return—such as a change of mind, the wrong item ordered, a sizing or measurement mistake, or an item that is no longer needed—you pay the cost of shipping the package back to us, unless a law requires otherwise.
Outbound shipping charged on the original order is not refunded unless the return is because lumepick sent a damaged, defective, incomplete, or incorrect product.
Use a tracked service and consider insurance. LumePick LLC is not responsible for a return that is lost or damaged on the way back to us.
Damaged, Defective, Incomplete, or Incorrect Orders
Check the shipment soon after it arrives. If something is broken, does not work, is missing pieces, or is not the product you ordered, email info@lumepick.vip as soon as you can.
Please send:

Your order number
A short description of the problem
Clear photos or video of the item
Photos of the carton and shipping label
Photos of any missing, broken, or wrong parts

Keep the product, all pieces, and the original packaging until we have looked at the claim and told you what to do next.
If we confirm that we shipped a damaged, defective, incomplete, or incorrect item, we will offer a suitable fix. That may include help troubleshooting, replacement parts, a replacement product, a prepaid return label, a partial refund, or a full refund.
Exceptions and Non-Returnable Products
Unless the law requires a different result, we may decline a standard return for:

Made-to-order or personalized items
Items that have been installed, mounted, wired, or put into use
Items that have been cut, drilled, glued, painted, repaired, or otherwise changed
Items that show wear, dirt, misuse, rough handling, or damage that occurred after delivery
Items returned without original parts, accessories, or manuals
Gift cards

These limits do not take away rights that apply when a product arrives damaged, defective, incomplete, or incorrect, or any other right the law gives you.
If you think a fixture may be defective, incomplete, or the wrong item, contact us before you install, mount, wire, cut, drill, or otherwise alter it.
Exchanges
We do not run a standard exchange process. To get a different product, request a return of the original item and place a new order for the replacement.
Approval of a return does not hold stock or promise that another item will still be available.
Return Inspection
When the package arrives, we inspect it against the conditions in this policy.
We will email you after that review. An item that comes back used, installed, altered, damaged, incomplete, or poorly packed may be refused or may receive a reduced refund if the law allows.
Refunds
If the return is approved, we issue the refund to the original payment method within 10 business days after approval.
Your bank, card issuer, or payment service may take additional time to post the credit.
If more than 15 business days have passed since we approved the refund and you still do not see it, email info@lumepick.vip.
Order Cancellations
If you need to cancel or change an order, email us right away. We will try to help, but we cannot promise a change after the order has been processed or handed to the carrier.
Once an order has shipped, any return follows this Refund & Return Policy.
Contact Information
For returns, damaged goods, exchanges, cancellations, or refunds:
Store name: lumepick

Company name: LumePick LLC

Company address: 3048 Bonanza Dr, Lexington, KY 40509

Email: info@lumepick.vip

Customer service: Monday–Friday, 9:00 AM – 5:00 PM; Saturday–Sunday: Closed