Shipping policy
Shipping Policy
Last updated: September 8, 2026
This page describes where LumePick LLC ships orders placed on lumepick.vip, how those orders are prepared, typical delivery timing, how tracking works, and what to do if a package is delayed, missing, or damaged.
lumepick accepts and delivers orders inside the United States only.
Shipping Information
Shipping cost: Eligible orders placed on lumepick.vip ship with free tracked delivery, unless checkout shows a different charge.
| Shipping Destination | Shipping Cost | Estimated Transit Time |
|---|---|---|
| United States | Free tracked shipping | 5–8 business days after shipment |
Order Processing
Paid orders are usually prepared within 1–2 business days.
Business days are Monday through Friday. Weekends and U.S. federal holidays are not counted.
Estimated Total Delivery Time
Most orders reach the customer in about 6–10 business days:
- Processing time: 1–2 business days
- Estimated transit time: 5–8 business days after the package leaves our facility
These figures are estimates, not promises. A shipment may take longer because of carrier problems, weather, busy periods, holidays, a bad or incomplete address, remote locations, stock issues, or other events outside LumePick LLC’s reasonable control.
Order Tracking
When the order ships, we email a confirmation that includes the tracking number we have at that time.
Carrier scans can take about 24–48 hours to show after the package is handed off.
Multiple Shipments
If an order contains more than one item, the items may travel in more than one box and may arrive on different days. Separate tracking is sent for each box when the carrier provides it.
Shipping Address and Order Changes
You are responsible for entering a full, correct delivery address at checkout. Check the address before you submit the order.
To fix an address, cancel, or change an order, email info@lumepick.vip as soon as you can. We will try to help, but we cannot guarantee a change after the order is in process or has already shipped.
LumePick is not responsible when delivery fails because the address supplied at checkout was incomplete or wrong. A new shipment may require an extra shipping fee where the law allows.
Delivery Confirmation
We may treat an order as delivered when the carrier’s tracking shows delivery at the address given at checkout.
If tracking says the package was delivered and you cannot find it, ask household members, neighbors, and building staff, and check with the carrier, before you write to us.
Delayed or Missing Shipments
If tracking has not moved for a long stretch, or the order has not arrived within the estimated window, email info@lumepick.vip and include your order number.
We will look at the tracking record and tell you the next step.
Damaged Packages
If the carton arrives damaged, keep the product, the box, the label, and every included part.
Email info@lumepick.vip promptly with your order number and clear photos of the packaging and the item.
Returns, refunds, defective goods, and wrong items are covered in our Refund & Return Policy.
Contact Information
Questions about shipping, delivery, or tracking:
Store name: lumepick
Website: lumepick.vip
Company name: LumePick LLC
Company address: 3048 Bonanza Dr, Lexington, KY 40509
Email: info@lumepick.vip
Customer service: Monday–Friday, 9:00 AM – 5:00 PM; Saturday–Sunday: Closed